Attributes: Canva

Year: 2021

Client: Horizon Services, Inc.

Challenge: Upon joining the organization, there was an urgent need to provide staff with interpersonal de-escalation skills - particularly to self-awareness and how their [fear] in a situation can escalate unstable clients.

Solution: Design an in-person and e-learning training to expose staff to which initiates the conversation and further coaching through Program Managers over the course of the year, providing review and practice for staff.

Results: Staff were grateful to get the information, and it began a long and winding success/failure effort that has staff practicing self-awareness, self-control, accountability of each other, and support among each other for dealing with challenging clients. Overall rated a success, assigned annually.

Attributes: Adobe Illustrator, Canva

Year: 2020

Client: The Family Support Volunteering Project 

Challenge: Volunteers work with highly vulnerable families. Often the parent or child has problems regulating their emotions (due to ADHD or past trauma). They are easily triggered to dysregulation, moving outside their narrow ‘window of tolerance’ (Dr Dan Siegel). Client needed a really simple and visual infographic to explain this to children and parents who may have literacy issues rather than the standard professionals’ versions.

Solution: The idea with these simple graphics is that the practitioner point to the icons and demonstrate "comfortable", excited", and "slow" for heart-rate, breath, and thinking. For thinking, comfortable=efficient, excited=scrambled/confused, slow= bored/no interest/depressed. Graphics were made with four different children for diversity.

Results: "Thanks for your great work. Each picture depicts what I wanted really well. I can definitely use these with my families and young children. Fantastic job!" - Gaynor Rosier